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I can't access any tab in any profile because it doesn't load

Guilherme dos Santos Machado de Sousa

June 22, 2025 11:33

Completed

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When I access a profile and try to open the activities, media, sources or other things tab, they don't load.

7 comments

• 1
  
  Gabriel Bacich June 22, 2025 23:24

  Também.

• 1
  
  Geni Support Team June 23, 2025 23:34

  Hi, we're sorry for the troubles. Can you please try again and let us know if you are still unable to see the full tabs on the profile pages?

• 1
  
  Gabriel Bacich June 23, 2025 23:36

  Still can’t see. Only with a VPN. United Kingdom VPN works fine for example. Brazil IP doesn’t work.

• 0
  
  Geni Support Team June 23, 2025 23:46

  Thank you for your quick reply. We are investigating the issue and will let you know once we have an update.

• 0
  
  Guilherme dos Santos Machado de Sousa June 24, 2025 01:08

  Brazil IP doesn't work.

• 0
  
  Geni Support Team June 24, 2025 20:25

  Hi all, we made a change to try to resolve this issue. Can you please try again and let us know if it is still happening?

  Edited by Geni Support Team June 24, 2025 20:26
• 0
  
  Gabriel Bacich June 24, 2025 20:26

  Hello, it’s working now. Thanks!