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Pop out new feature : GENERATE DIAGRAM -New on android.smart phone, clicked result : blank outcome

Lawrence A. Limas (Lim Liang Lee) [clan LiemTjiang▪︎Kudus-5thGen/(The)THIIBc5.IV /Tjan-Thung]

June 22, 2025 18:28

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Dear Community, For some weeks for awhile I havent use geni on my Samsung M21 android smart phone . This week I open my Geni-profile, I see a new feature pop out. :GENERATE DIAGRAM -New. I clicked the command and I just got a blank sheet w/o diagram, I thought its a bug, but further I am stucked and getting nowhere with getting the Geni diagram tree, which usually easy and automatically manageable. Maybe I missed out something that is techncally simple? Can anybody kindly help and advise to resolve and overcome how to get and see the famliy tree diagram? Awaiting and appreciate for suggestions. Lawrence Limas - free version geni user, 23 June 2025

3 comments

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  Geni Support Team June 24, 2025 00:45

  Hi Lawrence, do you also experience this issue when you try to view the relationship path diagram on a desktop computer? Can you please let us know what browser you have tried?

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  J.J. Mick Mickelson June 27, 2025 18:59

  How do I get rid of the "generate diagram" function and display.  I like the former display better and will not use this new function.

  Mick Mickelson - subscription user

   

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  Geni Support Team June 27, 2025 21:08

  Hi Mick, you cannot hide the button. You can still view the old display by clicking on the triangle at the right of the path.