Hi Erica, can you please try clearing your cookies and then trying again? You can clear your Geni cookies by clicking on this link: https://www.geni.com/login/clear_cookies
If you continue to experience issues viewing profiles, please let us know what browser and what type of device you have tried.
We also pushed a fix for the statistics page. Can you please try again?
Hello. I tried the link and it didn't help. I am using Safari on my Iphone 15.
Can you please provide more detailsa about what page you are trying to view? Are you trying to edit a profile?
I'm trying to look at statistics and when I click on First name for example, it doesn't let me change the page. I can't change the order of how the profiles are shown and I can't press "edit profiles".
Hi Erica, I'm not able to reproduce your issue. Can you try using a different browser and see if it still happens? Or try a private browser on Safari?
Is it only happening on your iPhone or does it also happen on a desktop?
I tried different browsers, it doesn't help. I also tried the private browser and it didn't help. It also happens on desktop. Now the whole statistics site doesn't work like before. I cannot access any statistics regarding my ancestors or blood relatives.
Thanks for the additional information. We pushed a fix. Can you please let us know if you are still experiencing this issue?
You mentioned that it doesn't look the same as before. If it is still not appearing correctly, can you please send a screenshot so we can better understand what you are seeing?
It started working now. Thank you very much for your help!
Great! Thanks so much for your patience while we worked through the problem.