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upgrade my account for half price

Stefan NORBERG

October 17, 2025 21:23

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I am being denied to upgrade my account to pro for half price, even though the last date for this offer has not expired.

5 comments

• 0
  
  Geni Support Team October 22, 2025 21:43

  Hi Stefan, please email us at subscriptions@geni.com and our customer service team will be able to assist you with the promotional offer.

• -1
  
  Britt-Inger Sjögren f Gunnarsson January 02, 2026 20:42

  Jag kan inte heller beställa och betala detta 

• 0
  
  Geni Support Team January 06, 2026 20:54

  Hi Britt-Inger, please email us at subscriptions@geni.com and our customer service team will be able to assist you.

• 1
  
  Hartmut Herbert Pulst January 06, 2026 21:57

  Wo finde ich meine ged.com datei

• 0
  
  Geni Support Team January 07, 2026 00:32

  Hi Hartmut, you can download a GEDCOM file of your tree in your GEDCOM dashboard https://www.geni.com/gedcom

  If you have any additional questions, please start a new post.