0

Sukupuun yhdistäminen ei onnistu mitenkään

Reijo Eskelinen

October 28, 2025 18:30

Answered

Follow

Geni - Tapani Hytönen kuka pystyisi yhdistämään nämä kaksi profiilia. Olemme yrittäneen usean toimijan kanssa, mutta päällekkäisyys ei poistu.

Terveisin Reijo Eskelinen

1 comment

• 0
  
  Geni Support Team October 28, 2025 23:53

  Hi Reijo, Tapani Hytönen has claimed both accounts with different email addresses. From your screenshot, it appears he approved the merge from one account but not the other. He will need to log into the other account to complete the merge. If he needs assistance merging his account, please have him submit a help ticket (as a Pro user he receives priority support) or email us at subscriptions@geni.com . 

  Here's our FAQ on how to submit a help ticket: https://help.geni.com/hc/en-us/articles/229706307-How-to-Submit-a-Help-Ticket

  Edited by Geni Support Team October 28, 2025 23:53