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MyHeritage matching records not saving

Stephen Nauyokas (Geni Curator)

July 21, 2018 17:36

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For the past week, I am unable to save any MyHeritage matches to Geni profiles.  When I see there is match, I confirm it on MyHeritage but then a few seconds later it shows as unconfirmed.

3 comments

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  Geni Support Team July 24, 2018 17:05 Official comment

  This issue has been fixed. You should now be able to confirm Record Matches and Smart Matches again.

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  Craig B Miles July 22, 2018 02:26

  I am having exactly the same problem and reported this issue to MyHeritage over 10 days ago to no avail.

  Surely MyHeritage and Geni between you can work out what is going on and provide a fix for this?

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  Geni Support Team July 23, 2018 17:01

  Hi, we're aware of the issue confirming Record Matches and Smart Matches and we are working with the MyHeritage team to investigate the problem. We apologize for the inconvenience and appreciate your patience as we work on getting this fixed.

  Edited by Geni Support Team July 24, 2018 17:05