This website has some major issues with its design and ease of use. I'm unable to input places of birth/death without them disappearing seconds later. Also unable to confirm ANY matches linked to my heritage. I'd really love to use this site but am finding it nearly impossible. Not only is the tree poorly set out, it takes ages to load, and it's very difficult to add family members. I see I'm not the only one have issues. What's the point in paying for something I can't use?!
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Geni Support Team Official comment Hi Amalia,
Thanks for your report. We apologize for the issues you are experiencing. As a Pro user, you are able to receive priority support by submitting a help ticket directly to our customer service team. Can you please send a ticket letting us know which profile(s) you are trying to update and what dates you are trying to enter so that we can investigate further? Please also let us know what browser and version you are using. To send a ticket, click 'Submit a ticket' at the top of the help page. Here is our FAQ on how to submit a help ticket: https://help.geni.com/hc/en-us/articles/229706307-How-to-Submit-a-Help-Ticket-
We are currently working with the MyHeritage team to investigate the issue with confirming MyHeritage Record Matches and Smart Matches. We appreciate your patience as work on getting this fixed.
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Geni Support Team The issue confirming MyHeritage Record Matches and Smart Matches has been fixed.
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