According to the FAQ "How do I remove a confirmed match?" at https://help.geni.com/hc/en-us/articles/229707587-How-do-I-remove-a-confirmed-match-, I should be able to undo a confirmed Record Match or Smart Match by clicking on it and clicking the "Undo confirm" button. However, there is no such button on any of the matches I checked. Is it broken? Or was the option removed without updating the FAQ? In any case, it needs to be fixed or restored so that incorrect matches can be removed.
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2 comments
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Jeroen M.W. van Dijk The process depends on several little steps and if one of the processes is not running it does not work. This is most of the time a temperaly problem. And sometimes it is just a system that is overloaded. The last time I checked two buttons are there one to confirm and the other one to unconfirm it.
I have checked and the article is still up to date.
The change is on another place.
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Matthew Riggle Thanks, Jeroen. I have determined that it's only possible to undo a confirmed match if you have a MyHeritage data subscription.
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