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Tree Display wrong.

Stéphane de Potter d'Indoye

May 29, 2020 09:30

Answered

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Keri Denise JacksonToday at 06:16

Hello Stéphane

I have also submitted a support ticket to the tech department for you.

 

Hello,
Relates to Tree display.
I managed to open it on my Apple tablet. The problem arises on my computer: a MacOS High Sierra, version 10.13.6. Thanks for your help.
Yours. 
Stéphane de Potter

4 comments

• 0
  
  Geni Support Team May 30, 2020 00:43

  Hi Stéphane,

  Can you please provide more information about your issue? Are you unable to load your tree or do you receive an error message? What browser/version are you using on your computer (e.g. Safari, Chrome, Firefox etc.)? Are you trying to view the HTML tree or the Flash tree?

• 0
  
  Stéphane de Potter d'Indoye May 30, 2020 08:22

  Hello,

  My main computer is a MacOs High Sierra, version 10.13.6.

  The tree begins to open and then goes out a few seconds later.

  No error message.. I tried via Safari, Chrome and Firefox: no difference.

  I'm using HTLM.

  Thanks for your help.

  Yours.

  Stéphane de Potter d'Indoye

• 0
  
  Geni Support Team June 03, 2020 22:17

  Can you try clearing your cookies and then trying again? You can clear your Geni cookies by clicking on this link https://www.geni.com/login/clear_cookies

• 0
  
  Stéphane de Potter d'Indoye June 04, 2020 07:47

  It's in order now.

  Thank you for your help.

  Yours.

  Stéphane de Potter