I upgraded to Pro and paid by PayPal and no upgrade appears. why?
Date
Votes
6 comments
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frederick William lorey same thing happened to me. paid by pay pal for upgrade. needed help and it says I have to upgrade to premium for that but I just did!
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Sylvia del Carmen Bain Rojas I paid the amount of US$ 119.40.- for my Geni Pro acount in April this year in My Heritage form iwth my husband's Credit Card at the name of RICARDO BAEZA SALAS VISA INTERNATIONAL CREDIT CARD BCI Bank at Santiago de Chile. It was duly paid by the bank, but My Heritage, besides setting me as Basic Member rubbed out many of my ancestors and thus, a lot of my work.
I see I'm not the only one with this trouble and I really hope you'll move fast to solve this situation as it's not good for Geni to have this kind of problem with their suscribers. I had never passed through this situation before and I'm really puzzled with what's going on with you.
Expecting you will solve correctly this situation,
I remain yours sincerely,
Sylvia Bain (Sylvia del Carmen Bain Rojas)
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Rev. Michael Glenn Queen Same thing happened to me. I am beginning to think GENI is a scam.
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Geni Support Team Hi חנה רוז and Frederick, please email subscriptions@geni.com with further details regarding your accounts.
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Geni Support Team Hi Sylvia, we see on your account that your payment was declined in April. If you were charged in April, please email us at subscriptions@geni.com with the details so that we can look further into it.
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Geni Support Team Hi Michael, we sent you an email on July 2 to notify you that we were having trouble activating your Pro subscription. Please review and update your payment information on your account. If you have further questions, please email us at subscriptions@geni.com .
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