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Share link to my tree doesn't work

Ethan Barak Isenberg

September 15, 2020 21:07

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I tried sharing the read-only link to my tree.  When I looked at the preview, there was nothing in the box.  I tried the URL in both Chrome and Safari, and the same problem occurred.

4 comments

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  Ragvinder Singh Rekhi October 20, 2020 15:48

  I have the same issue. And it has been like this for a month at least.

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  Geni Support Team October 20, 2020 21:38

  Hi, the link requires Flash to view the tree. Do you have Flash enabled on our browser? 

  Note Safari 14 no longer supports Flash, so it will not work on that browser. We are working on moving this feature off of Flash and use the HTML version of the tree instead. 

• 0
  
  Ethan Barak Isenberg October 20, 2020 23:29

  Yes, I enabled Flash, but it did not work.  I highly recommend that you use an alternative to Flash soon.  Even Adobe announced that they won't be supported it, going forward.

   

  I tried the HTML version, and that didn't work either.

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  Geni Support Team February 11, 2021 23:59

  Hi, the "Share tree link" should be working now.