Search people option does not work. Very frustrating!
Date
Votes
3 comments
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Geni Support Team Hi Steve,
Can you please provide more details about your issue so that we can better assist you?
What exactly is not working when you try to search for profiles? Do you receive an error message? If you can provide the steps to recreate the issue that would be most helpful.
Also, please let us know what browser/version you are using.
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Roberto Bastidas Buch Dear Sir,
I agree with Steve, I write down a name to search and then I click on one of the elements in the list it shows up, but I cannot choose the correct profile because Geni ignores the click made to choose. This is a big that showed up during this months. It is very annoying. Please find attached a screen capture where the search is made but you cannot choose the selection you want. Please find a solution.
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Geni Support Team Hi Roberto, we released a fix for this issue a couple of weeks ago. If you are still unable to click on the suggested search results, please try clearing your browser cookies and then try again. You can clear your Geni cookies by clicking on this link: https://www.geni.com/login/clear_cookies
If you are still experiencing this issue after clearing your cookies, please let us know what browser/version you are using so that we may investigate further.
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