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 Search people option does not work

Steve Jenkins

November 12, 2020 20:59

Answered

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 Search people option does not work.  Very frustrating!

3 comments

• 0
  
  Geni Support Team November 12, 2020 21:16

  Hi Steve,

  Can you please provide more details about your issue so that we can better assist you?

  What exactly is not working when you try to search for profiles? Do you receive an error message? If you can provide the steps to recreate the issue that would be most helpful.

  Also, please let us know what browser/version you are using.

• 0
  
  Roberto Bastidas Buch November 22, 2020 19:19

  Dear Sir, 

  I agree with Steve, I write down a name to search and then I click on one of the elements in the list it shows up, but I cannot choose the correct profile because Geni ignores the click made to choose. This is a big that showed up during this months. It is very annoying. Please find attached a screen capture where the search is made but you cannot choose the selection you want. Please find a solution.

• 0
  
  Geni Support Team November 23, 2020 22:51

  Hi Roberto, we released a fix for this issue a couple of weeks ago. If you are still unable to click on the suggested search results, please try clearing your browser cookies and then try again. You can clear your Geni cookies by clicking on this link: https://www.geni.com/login/clear_cookies

  If you are still experiencing this issue after clearing your cookies, please let us know what browser/version you are using so that we may investigate further.