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Family Tree DNA a Geni,

Татьяна Андреева Скородумова

February 27, 2021 17:57

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No consigo pasar los datos de prueba mtDNA desde Family Tree DNA a Geni. Sigo todos los pasos y no hay resultado.

9 comments

• 0
  
  Geni Support Team February 27, 2021 23:31

  Hi, we have reached out to FamilyTreeDNA regarding this issue. We'll let you know once we have an update.

  We're very sorry for the inconvenience and appreciate your patience while we work on getting this fixed.

   

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  Max Wright, PhD March 04, 2021 16:40

  My FTDNA Y testing got deeper.  I followed the instructions for disconnecting and reconnecting.  FTDNA appears to make the connection - but the DNA results are not propagated to Geni. So now my profile shows as having no DNA testing at all. I had matches, but of course, now I don't. FTDNA Kit is N82751.

  Thanks,

  Max...

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  Linda Sirsniņa March 04, 2021 18:48

  Got 3 requests from Latvian Geni users on last week about the same situation.

  There WAS workaround - you have to diconnect, then wait for 24h, then connect again and do not change anything - wait 24h and check your dna page. If there is no dna data, then do it all again till works.

  But for now it does not work as well (all 3 users tried more than 2 times).

  Edited by Linda Sirsniņa March 06, 2021 07:37
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  Elita Vitenberga March 05, 2021 19:44

  Good evening!

  I am having the same situation with transfering DNA to Geni from FTDNA. I would really appreciate if you would look deeper into this problem. Seems like a lot of people have faced this situation.

  Thank you,

  Elita.

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  Tori March 07, 2021 02:01

  I am having the same issue. I have tried multiple times on different browsers and it's not connecting. Only after authorizing the connection, it kicks me back to my geni homepage and it says I need to transfer or add a DNA kit. I have been trying for at least a week and it still does not work :/ 

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  Juha Laakko March 08, 2021 10:14

  Same problem here. 
  I don't like this kind of handling peoples DNA-data...

   

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  Tori March 08, 2021 18:43

  Someone this morning posted on the forms that they were able to link their DNA results to geni doing it through their mobile. I did try it and I was able to link. However, its been about 2 hours and my DNA data has not uploaded to geni. It says "You have linked your account with Family Tree DNA and we are currently awaiting your test results." I guess this where others are having problems now is once linked its not uploading. Maybe try connecting through your mobile device. 

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  Geni Support Team March 09, 2021 19:50

  Hi all, we have reached out to FTDNA regarding this issue several times and have been told that they will be looking into this. We appreciate your continued patience as we work on getting this fixed. 

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  Geni Support Team October 01, 2021 23:17

  Hi everyone, 

  We are pleased to announce that the integration between FamilyTreeDNA and Geni has been restored.
  
  

  We thank you for your patience and apologize for the delay in getting this feature restored. If you don't yet have your FTDNA kit linked to Geni, you may do so now by following the instructions at https://help.geni.com/hc/en-us/articles/229707687-How-do-I-link-Family-Tree-DNA-test-results-to-my-profile-
  
  If you've already linked your DNA kit to Geni and wish to update your results, you must first disconnect Geni from FTDNA and then you can reconnect your accounts. Instructions for updating your DNA results are at https://help.geni.com/hc/en-us/articles/115005316387-How-do-I-update-my-Family-Tree-DNA-test-results-on-my-profile-
  
  If you encounter any difficulties please post to the discussion at https://www.geni.com/discussions/157595 and we will be happy to assist you.