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Celebratory discount expired before time?

Satu Päivi R

January 10, 2021 19:21

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I have not been able to redeem the 40% discount plus the MyHeritage package. On trying the system just tells me "Sorry, your offer has expired." It appears that a few other people have had the same problem. Please advise how to succeed in redeeming this discount or alternatively please remove the advertising banner from my page. Many thanks!

9 comments

• 0
  
  Олег Иванов January 11, 2021 06:53

  Hi Geni,

  The same issue for me, I can still see this promotional offer's banner, however once I try to go further, this says "Sorry, your offer has expired". The same happened also yesterday on 10th of January, despite the banner was saying that offer is active till 11th of January.

  Best regards,

  Olegs

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  Gita Thorström January 11, 2021 15:20

  Hi Geni,

  The same issue for me, I can still see this promotional offer's banner, however once I try to go further, this says "Sorry, your offer has expired". The same happened also yesterday on 10th of January, despite the banner was saying that offer is active till 11th of January.

  Best regards,

  Gita Thorström

• 0
  
  Geni Support Team January 11, 2021 17:22

  Hi all, we're sorry for the confusion. The offer was set to expire on January 10, but we have now extended it to the 11th. You can still sign up for the offer by clicking on the link in the offer email or click here https://www.geni.com/pro/signup . You will see the discount applied. 

• 0
  
  Cindi Sinclair January 11, 2021 19:00

  I can’t use the link either. I get the response “unable to add credit card: reason to many credit cards” What does that mean? I only have the one card? 

• 0
  
  Geni Support Team January 11, 2021 19:39

  Hi Cindi, that is a different issue. Can you please try again? 

  If you continue to experience issues, please email us at subscriptions@geni.com .

• 0
  
  Cindi Sinclair January 11, 2021 19:53

  I just tried again. Now it is saying transaction has been denied? It shouldn't be. I even went to check my card and all is in order.

• 0
  
  Cindi Sinclair January 11, 2021 19:55

  *declined not denied, sorry

• 0
  
  Geni Support Team January 11, 2021 20:14

  It looks like you tried again. We see the transaction went through after you posted your last message.

• 0
  
  Cindi Sinclair January 11, 2021 20:43

  Yes it did. Thank you so much for your help.