0

Tree Diagram not working

Stephen Arthur

November 03, 2025 22:57

Completed

Follow

Hello, 

Starting around 5:45 PM EST, the tree diagram is not working for me.

I am using Chrome browser.

This is the first time I have encountered this issue since buying the feature over the Summer.

Stephen

7 comments

• 0
  
  Geni Support Team November 04, 2025 17:01

  Hi Stephen, we are unable to reproduce your issue. Can you please provide more information about what is not working? Do you receive an error message when you try to view the tree?

  If you can provide a screenshot of the error, that would be very helpful. 

• 0
  
  Stephen Arthur November 05, 2025 00:04

  Hi, The issue resolved itself about 5 minutes after I sent the email. There was no unusual error message, it just did not go to the tree diagram mode.

• 0
  
  Stephen Arthur November 05, 2025 00:22

  Not working again.  About to go out.  Will check later.  No error message at all.

• 0
  
  Geni Support Team November 05, 2025 00:30

  If it continues, can you please provide a screenshot and a link to the tree you are trying to view?

• 0
  
  Stephen Arthur November 05, 2025 03:07

  

  Not too exciting - https://www.geni.com/path/Stephen-Arthur+is+related+to+Leja-Rozentaliene?from=6000000172630873442&path_type=inlaw&show_diagram=1&to=6000000002895627679

• 0
  
  Geni Support Team November 05, 2025 22:13

  Thank you! This was actually very helpful. We have forwarded this to our engineers to investigate further. We'll let you know once we have an update.

  Please let us know if you encounter other relationship paths that do not include a relationship path diagram. 

• 0
  
  Geni Support Team November 05, 2025 23:37

  Hi Stephen, this should be fixed now. Please let us know if you encounter it again.