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Can't access account, unable to get email removed

Christian Briggs

December 19, 2025 00:38

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Hi, my brother can't access his account because he no longer has access to the associated email address.

He's emailed subscriptions@geni.com multiple times to have the email removed but hasn't heard back from them on months.

2 comments

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  Geni Support Team December 20, 2025 00:02

  Hi Christian, we were able to locate your brother's ticket. Our customer service team will follow up with him directly. 

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  Christian Briggs December 22, 2025 01:46

  Thank you