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Can't access account, unable to get email removed

Christian Briggs

December 19, 2025 00:38

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Hi, my brother can't access his account because he no longer has access to the associated email address.

He's emailed subscriptions@geni.com multiple times to have the email removed but hasn't heard back from them on months.

6 comments

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  Geni Support Team December 20, 2025 00:02

  Hi Christian, we were able to locate your brother's ticket. Our customer service team will follow up with him directly. 

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  Christian Briggs December 22, 2025 01:46

  Thank you

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  Ivan Čulić January 25, 2026 22:09

  Good day, i have the same issue. I created new account just to write here. 
  My ticket number is #185653
  Can you please look into that.
  Thanks a lot for the help!

  Edited by Ivan Čulić January 25, 2026 22:11
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  Senada Ibrisimovic January 26, 2026 18:36

  Senada Ibrisimovic
  Je déjà mon compte chez GENI,mais je ne peux pas accéder à ma page

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  Geni Support Team January 27, 2026 00:10

  Hi Ivan, our customer service team will reply to your ticket shortly.

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  Geni Support Team January 27, 2026 00:11

  Hi Senada, it sounds like you may have accidentally created a duplicate account. Please email us at subscriptions@geni.com and our customer service team will be able to better assist you.