0

504 Gateway Time-out for specific profile

PG Erasmus

January 07, 2026 08:40

Planned

Follow

I have been working on https://www.geni.com/people/Pieter-Erasmus/6000000001418704201 a lot recently.

It now often gives a 504 Gateway Time-out. Does the long "About me" section have anything to do with it? I cannot access it at all at the moment, and I already cleared Geni cookies per a previous suggestion.

Kind regards

3 comments

• 0
  
  Geni Support Team January 07, 2026 22:51

  Hi, we are unable to reproduce this issue. When you are on that profile page, is there a specific action you are doing when you receive the timeout error? For example, are you editing the profile or uploading a document?

• 0
  
  Job Waterreus January 07, 2026 23:14

  When I tried the link https://www.geni.com/people/Pieter-Erasmus/6000000001418704201 from this page opening in a new tab I also got the 504 error.

• 0
  
  Geni Support Team January 07, 2026 23:22

  Thanks for checking, Job. I'm forwarding this to our engineer to investigate further.