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I am human

Elder/SGT Wade Timothy Martin

May 06, 2026 20:23

Completed

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The new security feature is preventing me from searching; it keeps asking me to prove I am human multiple times.

6 comments

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  Geni Support Team May 06, 2026 20:25

  Hi, we're sorry for the troubles. Our engineers are working on solving this problem. We'll let you know once we have an update.

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  Bernie Paltyl Slome ne Slomnicki May 06, 2026 20:29

  I can see a single person, but cannot access my family tree

   

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  Geni Support Team May 06, 2026 20:45

  Can you try clearing your Geni cookies by clicking on this link https://www.geni.com/clear_cookies and then log back in?

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  Geni Support Team May 06, 2026 20:56

  We made a fix. Please let us know if you are still experiencing this issue.

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  Mark Robert Gordon Harvey May 06, 2026 21:03

  Hi, when I am looking up relatives on Geni and I click on 'How are you related?', in each window of how I am related it keeps deferring to a security check with 'are you a human?'. I keep clicking yeas and then click 'how are you related?' and it keeps going back to 'are you a human?' checks. This is clearly a bug and is preventing me using this platform as a member. Can you please fix it? 

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  Geni Support Team May 06, 2026 21:06

  Hi Mark, can you please try clearing your Geni cookies by clicking on this link https://www.geni.com/clear_cookies and then log back in?