The new security feature is preventing me from searching; it keeps asking me to prove I am human multiple times.
6 comments
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Geni Support Team Hi, we're sorry for the troubles. Our engineers are working on solving this problem. We'll let you know once we have an update.
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Bernie Paltyl Slome ne Slomnicki I can see a single person, but cannot access my family tree
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Geni Support Team Can you try clearing your Geni cookies by clicking on this link https://www.geni.com/clear_cookies and then log back in?
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Geni Support Team We made a fix. Please let us know if you are still experiencing this issue.
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Mark Robert Gordon Harvey Hi, when I am looking up relatives on Geni and I click on 'How are you related?', in each window of how I am related it keeps deferring to a security check with 'are you a human?'. I keep clicking yeas and then click 'how are you related?' and it keeps going back to 'are you a human?' checks. This is clearly a bug and is preventing me using this platform as a member. Can you please fix it?
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Geni Support Team Hi Mark, can you please try clearing your Geni cookies by clicking on this link https://www.geni.com/clear_cookies and then log back in?