Hello Geni Support Team,
I am experiencing a critical issue that makes the portal completely unusable. For the past few hours, I have been trapped in an infinite CAPTCHA/security verification loop. The system forces me to confirm "I am a human" on literally every single click or page navigation.
Please note that this is NOT a local issue on my end, and standard troubleshooting steps do not resolve it. I have already thoroughly tested the following:
- Cleared all cookies and cache (including using the geni.com tool).
- Tested across multiple browsers (Google Chrome and Microsoft Edge).
- Attempted access via Incognito/Private mode with all extensions and ad-blockers disabled.
- Switched entirely different networks and ISPs – the issue persists both on my home Wi-Fi and when using an isolated Personal Hotspot via mobile data from a completely different network operator.
Multiple other users in Latvia are reporting the exact same behavior today. It appears that your security provider (Incapsula/Imperva) has misconfigured its firewall rules or flag thresholds, incorrectly classifying legitimate user traffic from our region as a bot attack.
Please flag this to your technical team and infrastructure engineers so they can adjust the security filter sensitivity. Right now, the website is completely broken for us.
Thank you.
