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Smart Matches not opening

Aaron Furtado Baldwin, UE9006698

September 26, 2026 16:01

Planned

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Smart Matches not opening again

11 comments

• 0
  
  Geni Support Team September 29, 2026 00:09

  Hi Aaron, can you please send the link to a specific example?

• 0
  
  Donovan John Bolton September 29, 2026 15:16

  Having the same problem....

  https://www.geni.com/fwd/myheritage?profile_id=6000000159889747841&mh_match_id=externalmatch-9e3fa8e0ac2dd18e9f04391b7edd2a3c&src=profile&cmp=match

• 0
  
  Chanan Morrison September 29, 2026 16:28

  I've been having the same problem for a while. For example, https://www.geni.com/people/Merton-Rosenberg/6000000132178627952

• 0
  
  Geni Support Team September 29, 2026 22:45

  Thanks for the examples. We have forwarded it to our engineers to investigate further.

• 0
  
  Vernon Henry van Wyk (Potgieter) September 30, 2026 08:33

  Same issue last 2 days.

• 0
  
  Vernon Henry van Wyk (Potgieter) October 02, 2026 09:31

  Still not resolved!

  Example: Geni - Magdalena Catharina Geldenhuys (1897-d.)

• 0
  
  Aaron Furtado Baldwin, UE9006698 October 02, 2026 17:23

  They're still no opening, any smart match, probably almost two weeks now 

   

  https://www.geni.com/people/Edmund-Converse-Sr/6000000036773081316

• 0
  
  Geni Support Team October 02, 2026 21:47

  Hi all, many thanks for the examples. We are aware of the issue and will let you know as soon as we have an update.

  We appreciate your patience as we work on resolving this.

• 0
  
  Gintautas Grigelionis October 10, 2026 12:04

  The issue seems to be caused by integration with MyHeritage. At one point, Smart and Record Matches asked for CAPTCHA from time to time, now they mostly hang when opened from Geni. In my experience, they work roughly once a week and then stop working again.

• 0
  
  Aaron Furtado Baldwin, UE9006698 October 11, 2026 15:12

  This is the single greatest productivity impact to the expansion of the World tree. It is hard to believe that weeks later the issue remains unresolved.

• 0
  
  Geni Support Team October 13, 2026 01:11

  Hi everyone. First we want to thank you for your patience and sincerely apologize for the inconvenience this ongoing issue is causing. We completely understand how frustrating it is when the tools you rely on for your research aren't functioning as expected.

   

  As you may know, Record Matches and Smart Matches are provided in partnership with MyHeritage. Our teams are working together as the investigation continues. If you would like to provide specific account examples to support the ongoing review, you can submit details directly to MyHeritage here: https://www.myheritage.com/contact-myheritage

   

  Thank you for your patience as we work on a resolution for this issue.