Smart Matches not opening again
Date
Votes
15 comments
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Geni Support Team Hi Aaron, can you please send the link to a specific example?
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Donovan John Bolton -
Chanan Morrison I've been having the same problem for a while. For example, https://www.geni.com/people/Merton-Rosenberg/6000000132178627952
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Geni Support Team Thanks for the examples. We have forwarded it to our engineers to investigate further.
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Vernon Henry van Wyk (Potgieter) Same issue last 2 days.
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Vernon Henry van Wyk (Potgieter) Still not resolved!
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Aaron Furtado Baldwin, UE9006698 They're still no opening, any smart match, probably almost two weeks now
https://www.geni.com/people/Edmund-Converse-Sr/6000000036773081316
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Geni Support Team Hi all, many thanks for the examples. We are aware of the issue and will let you know as soon as we have an update.
We appreciate your patience as we work on resolving this.
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Gintautas Grigelionis The issue seems to be caused by integration with MyHeritage. At one point, Smart and Record Matches asked for CAPTCHA from time to time, now they mostly hang when opened from Geni. In my experience, they work roughly once a week and then stop working again.
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Aaron Furtado Baldwin, UE9006698 This is the single greatest productivity impact to the expansion of the World tree. It is hard to believe that weeks later the issue remains unresolved.
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Geni Support Team Hi everyone. First we want to thank you for your patience and sincerely apologize for the inconvenience this ongoing issue is causing. We completely understand how frustrating it is when the tools you rely on for your research aren't functioning as expected.As you may know, Record Matches and Smart Matches are provided in partnership with MyHeritage. Our teams are working together as the investigation continues. If you would like to provide specific account examples to support the ongoing review, you can submit details directly to MyHeritage here: https://www.myheritage.com/contact-myheritageThank you for your patience as we work on a resolution for this issue. -
Geni Support Team Hi everyone, many thanks for your continued patience as we worked on resolving this issue. The matches should be fixed now. Can you please try again?
Please let us know if you continue to experience any issues.
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Chanan Morrison They were working this morning, but now stopped again...
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Kfir Zauberman I've identified a consistent pattern that may help isolate the Smart Matches / Record Matches loading issue.
Findings:
- Profiles with at least one pending FREE Record Match successfully load the entire matches page, including paid Record Matches and Smart Matches.
- Profiles without pending FREE Record Matches consistently get stuck on "Please wait while this match is refreshed..."
- After confirming the Record Matches on a previously working profile, its Smart Matches also became inaccessible.
- Changing URL parameters ("match_type=record/smart", "trp=match_button_profile/merge_center") does not resolve the issue.
- Third-party cookies are enabled, and both Geni and MyHeritage sessions are authenticated.Example of an affected profile:
https://www.geni.com/profile-4876118338110046821Possible root cause: The refresh/redirect flow may fail when no pending FREE Record Matches exist, regardless of whether other matches are available.
This appears consistently reproducible and may indicate a regression in the Geni–MyHeritage integration.
Could the development team investigate this specific condition and advise whether a workaround is available?
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Geni Support Team Hi everyone, there was an issue early this morning that has now been resolved. The example profiles provided appear to be working now.
Kfir, thanks for your efforts to help diagnose the issue. The problem was not related to the Free Record Matches notification.
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