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can't print poster without Flash version

София Вишнякова

November 07, 2021 17:02

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Hi, since Flash version is no longer available, I can't print the poster...

please give your advice, how to do it...

7 comments

• 0
  
  Geni Support Team November 09, 2021 00:34

  Hi Sonya,

  We are working on making the Family Tree Chart available with the HTML version of the tree. We'll let you know once we have an update.

• 0
  
  Jann-Per Aspevik November 22, 2021 20:42

  I do have the same problem. Why is it not possible to download a family tree poster?

• 0
  
  Geni Support Team November 22, 2021 23:58

  Hi Jann-Per, we're sorry for the inconvenience. The Family Tree Chart is currently unavailable as we work on making it available with the HTML version of the tree. We'll let you know as soon as we have an update.

• 0
  
  Geni Support Team June 07, 2022 18:15

  Hi all, the Family Tree Charts are back! See our blog post for more information https://www.geni.com/blog/family-tree-charts-are-back-3109078.html

• 0
  
  dr S. M. But June 07, 2022 19:43

  The bottom of the graph goes beyond the screen and its lower part is inaccessible - you cannot, for example, center the photos

• 0
  
  Geni Support Team June 07, 2022 19:54

  Can you please let us know what type of device and browser/version you are using? 

• 0
  
  dr S. M. But June 07, 2022 20:38

  I guess it doesn't depend on system and browser (Win 7-10, Chrome, Firefox - is the same),
  but I can see that changing the scaling of the browser window to 67-75% helped.