0

Can't connect FamilyTreeDNA to Geni

Dmitry Kliteynik

November 10, 2021 22:07

Answered

Follow

Hello,

I can't connect my account in FamilyTreeDNA with my Geni.com

I just get the redirection web-page, and nothing happens

5 comments

• 0
  
  Geni Support Team November 10, 2021 23:56

  Hi Dmitry, unfortunately, our DNA features are not available in Israel.

• 0
  
  Dmitry Kliteynik November 11, 2021 20:28

  Hello. I know that for Israel, the DNA feature is not available.

  But I'm not located in Israel now

• 0
  
  Geni Support Team November 11, 2021 22:24

  It seems we were still detecting your IP address in Israel. Can you please try again?

• 0
  
  Dmitry Kliteynik November 12, 2021 08:40

  Still can't connect FamilyTreeDNA to Geni.com

   

  IPv4 Address	89.187.171.226
  IPv6 Address	Not detected
  IP Location	Atlanta, Georgia (US)  [Details]
  Host Name	unn-89-187-171-226.cdn77.com
  ISP	DataCamp s.r.o.

• 0
  
  Geni Support Team November 13, 2021 00:03

  That's not the IP address we're seeing for you. We're seeing 79.182.197.85, which is in Israel. Is it possible there's someone else logged into your account?