Jeg har betalt for et Geni-Pro abonnement med 40% rabat, men jeg har stadig kun et Basic abonnement?
| VAT Faktura | |
|---|---|
| Dato: | 19. oktober 2026 |
| Fakturanummer: | 6000000228296571866 |
| Sælger: | MyHeritage USA, Inc. 3098 Executive Parkway, Suite 275 Lehi, UT 84043 VAT EU442008518 |
| Køber: | |
| Produkt: | Geni Pro subscription |
| Subtotal: | US $89.40 |
| VAT beløb / sats: | US $22.35 / 25.00% |
| Samlet gebyr: | US $111.75 |
Hi Ole, you created a duplicate account with Facebook login. That is the account that was used to upgrade to Geni Pro. You can merge your duplicate accounts by following the steps in our FAQ: https://help.geni.com/hc/en-us/articles/229705587-How-can-I-merge-my-own-profiles
Hi Ole, if you need help merging your accounts, please submit a ticket here https://www.geni.com/help/newticket or email us at subscriptions@geni.com so our customer service team can further assist you.