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Recaptcha not working

Debbie Fain

March 31, 2022 02:32

Completed

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I attempted to send a message to the curators about a problem. The Recaptcha authentication spun around for over two hours before I cancelled it. I tried again but the same thing happened.

How do I report this?

8 comments

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  Geni Support Team April 01, 2022 16:52

  Hi Debbie, can you try clearing your cookies and then try again? You can clear your Geni cookies by clicking on this link: https://www.geni.com/login/clear_cookies . Please let us know if you still experience this issue.

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  Debbie Fain April 02, 2022 18:08

  Unfortunately, it did not help. Any other thoughts?

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  Jukka Tapani Viitaniemi April 03, 2022 09:34

  Haluaisin peruuttaa Geni Pro tilauksen. Tililläni on katevaraus, enkä löydä mistään mihinkä ilmoittaa. Pankki käski ottamaan Geniin yhteyttä.

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  Geni Support Team April 04, 2022 22:03

  Debbie, can you check if you have any browser extensions that may be blocking it? Which browser/version have you tried? Does it work if you use a different browser?

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  Geni Support Team April 04, 2022 22:05

  Hi Jukka, this thread is reporting an issue with reCAPTCHA. Our customer service team has responded to your ticket and issued a refund.

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  Debbie Fain April 04, 2022 22:16

  I have used both Chrome, and Firefox. Both are up to date and it happens with both.

   

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  Geni Support Team April 06, 2022 22:14

  Hi Debbie, what's the page you are seeing the Captcha on?

  Is it only on a single page or is it also elsewhere on the site? Can you help us debug this by going to https://www.geni.com/account_settings/close_account and click the Capture there? (obviously DO NOT click the button labeled "Close Account"). We just want to know if it's happening elsewhere too.

  Edited by Geni Support Team April 06, 2022 22:14
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  Geni Support Team April 14, 2022 19:03

  Hi Debbie, we think we found the bug and pushed a fix. Can you please try again?