Getting Help - Community Help

Wrong lady with same name attached to my tree Gabrielle Illyssa Moreau February 23, 2026 15:53 1 comment 0 votes None

Private Duplicate Profiles Charles Avrom Budman February 20, 2026 18:15 3 comments 0 votes Answered

Refund Arttu Gabriel Iisakki Kautovuori February 17, 2026 12:44 1 comment 0 votes Completed

Incorrect link to my grandparents and no response from profile manager Nancy Gross February 14, 2026 19:36 2 comments 0 votes Answered

Where can I see the number of profiles in My Tree? Жанна Вайстих February 12, 2026 18:33 0 comments 0 votes None

Geni Communication Gail Michele Denker February 05, 2026 19:40 1 comment 0 votes Answered

I submitted a ticket before my membership ran out but never received an answer G C February 03, 2026 17:07 1 comment 0 votes Answered

Delete ex-partner Mairo Hallik January 31, 2026 11:47 1 comment 0 votes Completed

How do I remove the Shortest blood relationship banner? John Henry Weller January 28, 2026 15:32 1 comment 0 votes Answered

I would like to remove my sister because she asked. How can I do it? Artti Juhani Pekkanen January 26, 2026 07:49 1 comment 0 votes Answered

My Heritage Submit a Ticket Joel Dale January 24, 2026 07:07 1 comment 0 votes Answered

'Move Profile' causing two entries of the same profile, the two instances share the same ID and therefore cannot be resolved through normal means. Hampus Joakim Ahlin January 23, 2026 21:25 3 comments 1 vote Completed

Deceased profile manager not updated on Geni Suzel Nolte January 21, 2026 04:24 2 comments 0 votes Answered

Tree view locked in 'check if I'm related to Dolly Parton' overlay Kertu Metsma January 17, 2026 21:58 2 comments 0 votes None

message af birthday Tryggve Johansen January 17, 2026 09:44 1 comment 0 votes Answered

GENI is not working Jim Short January 15, 2026 02:43 1 comment 0 votes Answered

Can not edit profile I created some time ago/deceased Kęstutis Šnipas January 13, 2026 09:09 1 comment 0 votes Answered

My Heritage Omni Pro Offer James Hayes January 12, 2026 16:05 1 comment 0 votes Answered

How do I recover my Geni records? Peter Henry Donald Stubbs January 08, 2026 22:15 1 comment 0 votes Completed

Roadblock Gilbert Gonzalez, III January 06, 2026 20:44 1 comment 0 votes Answered

Curator review request: removal of verified parent–child relationship and unauthorized manager control Aiga Nebare January 05, 2026 18:40 4 comments 1 vote Answered

Removing duplicates added by ex family member who abandoned Geni Samantha Denise Smit January 05, 2026 07:36 4 comments 0 votes None

CAN NOT SEE MY FATHER'S BROTHERS Riccardo Nicoletti January 04, 2026 17:57 1 comment 0 votes Answered

free my heritage data account with geni subscription George Edward Benjamin January 02, 2026 21:35 1 comment -1 votes Answered

Paid by debit card Владислав Яковенко January 02, 2026 16:58 1 comment 0 votes Answered

50% off offer does not apply to account Judy Urband December 29, 2025 20:18 1 comment 0 votes Answered

Why can't I edit a profile I added. I want to add an email to the account and invite them to the Genie. Shree (Mohan) December 29, 2025 16:43 3 comments 0 votes Answered

My IP address is blocked again for the 4th time. Rick Yackel December 26, 2025 16:14 3 comments 0 votes Completed

Incorrect information entered Judith Ann Fuller December 24, 2025 17:39 0 comments 0 votes None

Problem defining more than one relationship for a certain person Thomas Peitgen December 19, 2025 09:37 1 comment 0 votes Answered