Getting Help - Community Help

Cannot edit my father as deceased, cannot report, cannot submit a ticket Alexei Anatolyevich Glushchenko June 14, 2026 11:01 4 comments 1 vote Completed

Connected to wrong profile Inese Giniborga June 09, 2026 11:58 3 comments 0 votes Completed

Please help remove relationship Eugene Glazman June 07, 2026 14:02 1 comment 0 votes Completed

Refund Petar Ćavar May 25, 2026 09:20 1 comment 1 vote Completed

Need help removing a relationship. Kaylah Marie Bedwell April 21, 2026 01:30 3 comments 0 votes Completed

No response from support for 10 days – account recovery issue Dianne De Backer-Hugens March 31, 2026 13:46 2 comments 0 votes Completed

Refund Arttu Gabriel Iisakki Kautovuori February 17, 2026 12:44 1 comment 0 votes Completed

Delete ex-partner Mairo Hallik January 31, 2026 11:47 1 comment 0 votes Completed

'Move Profile' causing two entries of the same profile, the two instances share the same ID and therefore cannot be resolved through normal means. Hampus Joakim Ahlin January 23, 2026 21:25 3 comments 1 vote Completed

How do I recover my Geni records? Peter Henry Donald Stubbs January 08, 2026 22:15 1 comment 0 votes Completed

My IP address is blocked again for the 4th time. Rick Yackel December 26, 2025 16:14 3 comments 0 votes Completed

mistake when entering data Iztok Zajc December 17, 2025 10:43 7 comments 0 votes Completed

Can I have two different family trees in my GENI account? Heather for Betty Schanberg November 20, 2025 18:14 5 comments 0 votes Completed

Trying to change my mothers profile to deceased Birgit Lindgren November 14, 2025 09:02 3 comments 0 votes Completed

All of a sudden lost my mother's whole family tree Ralph Michael Silberman May 08, 2024 20:40 2 comments 0 votes Completed

Upload a GEDCOM file from myHeritage Adrian Zaborowski April 07, 2024 18:04 11 comments 1 vote Completed

Refund Reilly Choo November 25, 2023 07:52 1 comment 0 votes Completed

edit button grayed out (No Name) October 15, 2023 20:10 5 comments 0 votes Completed

Too many credit cards Мария Шпигель July 01, 2023 11:22 3 comments 0 votes Completed

Error too many credit cards Heidi Ulla Maria Salonen July 01, 2023 10:50 2 comments 1 vote Completed

parentage Lori Means May 08, 2023 15:46 3 comments 0 votes Completed

Split tree - wrong merge Hillel Maoz April 18, 2023 21:51 3 comments 0 votes Completed

allahindlus 80% Irene Oruste January 09, 2023 09:40 1 comment 0 votes Completed

No names on the boxes on my tree Mark Richard Shackleford November 16, 2022 16:46 10 comments 0 votes Completed

Payment Astrid Skopik October 15, 2022 21:41 3 comments 0 votes Completed

Upgraded status not showing on profile Jill Unwin September 28, 2022 11:24 2 comments 0 votes Completed

too many credit cards Артемий Краев(Вартис) August 22, 2022 14:53 2 comments 0 votes Completed

"Too many credit cards" Yesica Brumec Opeka August 01, 2022 14:19 2 comments 0 votes Completed

Too many credit cards Anete Salujärv June 26, 2022 07:45 4 comments 0 votes Completed

no photos uploaden Hans van Bruggen June 01, 2022 17:06 2 comments 0 votes Completed