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can't switch to pro

Александр Борзенко

February 12, 2023 12:34

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Hi,

I have an issue with my upgrading to PRO: it won't accept my billing data — saying «too many credit cards». Can you please help?

4 comments

• 0
  
  Job Waterreus February 12, 2023 14:35

  Please see https://help.geni.com/hc/en-us/categories/204159727-Frequently-Asked-Questions

• 0
  
  Александр Борзенко February 12, 2023 16:48

  There is no the answer or I can't see one. Could you please point out exactly which answer might help? 

• 0
  
  Job Waterreus February 12, 2023 17:14

  see https://help.geni.com/hc/en-us/articles/229706267-How-do-I-contact-Geni-about-my-subscription-

  or

  https://help.geni.com/hc/en-us/community/posts/12360052000663 posted earlier today

• 0
  
  Geni Support Team February 15, 2023 19:56

  Hi, I see our customer service team replied to your email (ticket #143737). Please try again and reply to the email if you continue to have any issues.