0

Can't upgrade to GeniPro

Malcolm Archbald SMITH

July 01, 2023 12:17

Answered

Follow

I am trying to take advantage of your offer to renew GeniPro at 80% discount but the UPGRADE NOW button remains 'greyed out' so will not allow me to proceed.

2 comments

• 0
  
  Job Waterreus July 01, 2023 15:21

  see https://help.geni.com/hc/en-us/articles/229706267-How-do-I-contact-Geni-about-my-subscription-

• 0
  
  Geni Support Team July 05, 2023 19:05

  Hi Malcolm, I see our customer service team replied to your email (ticket #147426). If you are still experiencing issues upgrading, please respond to the ticket. 

  For information on how to review the status of your help ticket, please see: https://help.geni.com/hc/en-us/articles/229706327-How-to-View-the-status-of-your-help-ticket-