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Can't merge my dad's profile

אריה לייב קוגן

May 20, 2025 09:45

Answered

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מישהו הוסיף את אבי שוב לעץ המשפחה.
הגשתי בקשת מיזוג
ומסיבה כלשהי המיזוג לא מתרחש.
מצורף קישור לפרופיל המשוכפל.

https://www.geni.com/merge/compare/6000000211601978821

https://www.geni.com/merge/compare/287479063260004265

5 comments

• 0
  
  Geni Support Team May 21, 2025 00:14

  Hi, this is because your father has claimed his account with his email address. This means that he will need to log into his account himself to complete the merge.

• 0
  
  Menachem Galan May 21, 2025 03:43

  Dear Geni, The answer of the Geni Support is not applicable when the Dad passed away and cannot send an email. Does Geni have contacts with Heaven? It happened to me with my late cousin who added his email in the past when he was alive, prior to his transfer into heaven.

  Geni must find a better solution for such cases.

• 0
  
  Geni Support Team May 21, 2025 17:01

  We're sorry to hear about your father's passing. Please report your father's account as Deceased by going to his profile page, click "Actions" and select "Report." In the dropdown, choose "Deceased" and leave a comment. Once our customer service team reviews the report, they will be able to unclaim the account so that you may edit his profile to reflect his passing.

  Please see our FAQ for details: https://help.geni.com/hc/en-us/articles/229706547-How-do-I-report-a-profile-as-Deceased

• 0
  
  אריה לייב קוגן May 21, 2025 18:23

  @Geni Support Team

  My father is alive and well, God willing, up to 120 years old.

  We managed to overcome the problem.
  By contacting the person who opened the duplicate profile, he deleted it after a request I made from him.

• 0
  
  Geni Support Team May 21, 2025 18:57

  Many thanks for the update! Glad you were able to resolve it.