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Connected DNA from FTDNA, Geni still waiting

Sølvi Strifeldt

October 26, 2025 12:37

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« You have successfully linked your account to Family Tree DNA and we are now waiting for your test results.» and an option to «Try Again». I have tried several times. It’s been several weeks / month that my DNA is transferred to FTDNA. First Geni would not show that I had connected to the FTDNA at all in my profile. But after trying again today, it least said that it is connected but it still «waiting for my results»….. I have trying disconnection and connected again several times now, with same results. I have checked all the private settings and everything should be ok. Hope some can helping me or Geni could fix a bug (if there is a bug) I have tried difference web browsers (on iPad) with the same results… SS

5 comments

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  Geni Support Team October 27, 2025 23:40

  Hi, can you please confirm if your DNA results are appearing on FTDNA?

  If yes, can you try disconnecting from FTDNA side and then reconnecting to your Geni profile? Please let us know if the results still do not appear on Geni after reconnecting.

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  Sølvi Strifeldt November 02, 2025 15:34

  Thank, but everything is working fine on FTDNA.

  I have tried connecting, disconnecting several times, and even delete, download and upload my kit to FTDNA several times just to be sure there wasn’t any errors in the file.
  It still says the same.
  
  After some days it change the message to: 

  « DNA tests can be used to confirm or disprove existing relationships in your family tree, as well as discover new relatives. Read the DNA FAQ for more information about DNA testing. You can adjust your DNA privacy settings at any time at Privacy Settings.

  *** You can disconnect your account from Family Tree DNA on the Programmer page.

  You currently do not have any DNA test results on Geni and there are no relatives with test results that can be copied to your profile.»

  I have tried for several month now, but still not working…

  Edited by Sølvi Strifeldt November 02, 2025 15:36
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  Geni Support Team November 04, 2025 16:58

  Can you confirm if your DNA test results are available on FTDNA? 

   

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  Sølvi Strifeldt November 10, 2025 18:12

  Yes, I already done that on my last post.
  There you can read that I also has tried disconnecting and connecting several times to see if Geni will work…

  Let me know if there is any other things you need?

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  Geni Support Team November 11, 2025 17:59

  Hi, we do see your account connect to Geni. And while we do receive your kit ID, we are not receiving any test data from FTDNA. We recommend contacting FTDNA customer support to see what could be going on with your account.