0

Не проходит оплата

Владимир Андреевич Подьяков

October 11, 2020 07:16

Completed

Follow

Я пытаюсь оформить подписку, а мне пишет, что это нельзя сделать. по причине "Too many credit cards"

7 comments

• -1
  
  Jeroen M.W. van Dijk October 11, 2020 14:13

  Please read the articles here https://help.geni.com/hc/en-us/sections/206536007-Premium-Subscriptions 

  and start with https://help.geni.com/hc/en-us/articles/229706267-How-do-I-contact-Geni-about-my-subscription- 

  read also https://help.geni.com/hc/en-us/articles/229706287-What-payment-methods-does-Geni-accept- 

• 0
  
  Владимир Андреевич Подьяков October 11, 2020 17:35

  Friend, it is useless. i've read whole of it but it doesn't solve the problem. What should i do when pay-page doesn't work with reason "too many credit card". There are 0 card successful added.

• 0
  
  Jeroen M.W. van Dijk October 11, 2020 21:16

  Please read https://help.geni.com/hc/en-us/articles/229706267-How-do-I-contact-Geni-about-my-subscription-  

  It is a very standard answer, but you need to send an email and wait. Please include your contact info and your subscription details.

  If you send an email in English it will be processed quicker. 

  But you can try in русский if you can explain your situation in that language better. Please aware that you can subscribe to Geni.com for free. Only if you want the PRO options then you need a creditcard or other payment option.

   

  More info here ( https://help.geni.com/hc/en-us/articles/229706167-Is-Geni-free- ) and here ( https://help.geni.com/hc/en-us/articles/229706367-What-are-the-benefits-of-a-Geni-Pro-membership- )

• 0
  
  Geni Support Team October 13, 2020 18:18

  Hi, we're sorry for the inconvenience. Can you please try again and let us know if you continue to experience this issue?

• 0
  
  Михаил Глебович Сомов January 02, 2022 20:51

  Аналогичная история, карта виза 4790043068984711 + сегодня 2.1.2022 заканчивается скидка.

• 0
  
  Михаил Глебович Сомов January 02, 2022 20:56

  https://www.geni.com/account_settings/credit_cards Невозможно добавить кредитную карту из-за следующей ошибки: Too many credit cards 

• 0
  
  Geni Support Team January 03, 2022 22:09

  Hi Mikhail, we reset the credit card counter on your account. Please try again. If you continue to have any issues upgrading to Pro, please email us at subscriptions@geni.com .