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Can not resolve matches

Neemun Anand

December 10, 2020 23:58

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Geni is not letting me resolve duplicate matches even though I am the manager for all of them. 

How can I fix this and connect and finish uploading a GENCOM file to add to my tree. 

 

 

5 comments

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  Geni Support Team December 16, 2020 00:56

  Hi Neemun, can you please provide the link to a specific example?

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  Neemun Anand December 16, 2020 17:16

  Here is the link to a message I am getting when I try to add the GEDCOM file 

  https://www.geni.com/gedcom/resolve_matches/6000000167303021821?anc=5&doc_id=6000000167362416867

  I wasn't able to connect this file to my tree on my first attempt. I tried deleting and trying again and it doesn't seem to have deleted completely and neither will it let me resolve these matches - even though I am the one that uploaded them to GENI. Please help! I would like to connect this GEDCOM file to my tree.

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  Geni Support Team December 16, 2020 23:03

  Thanks for the link. To delete the profiles from an import, you will need to go to your GEDCOM dashboard and click "undo" for each branch. See our FAQ: https://help.geni.com/hc/en-us/articles/360018818713-Can-I-undo-a-GEDCOM-import-

  If you would like to merge the profiles, you may want to try manually completing the merges either through the profile page or by using the "Move Profile" feature in the tree. Please see our FAQ: https://help.geni.com/hc/en-us/articles/229705547-How-do-I-merge-duplicate-profiles-

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  Neemun Anand December 17, 2020 17:20

  Thank you! That is what I had done earlier. I did it again and was able to resolve 2 of the 4 in the link that I sent earlier. I am still struggling with 2 - https://www.geni.com/gedcom/resolve_matches/6000000166646308822?anc=5&doc_id=6000000167384523859. Merge this profile is not working for this and the resolve duplicate window doesn't even show up (but was not working earlier either). Please help to resolve this so I can get the entire Gencom to load. Thank you! 

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  Geni Support Team December 17, 2020 18:50

  These remaining Tree Matches are managed by other people.

  Note that Tree Matches are a Pro feature. Only your first Tree Match that will merge you into the World Family Tree is free; all subsequent matches will require upgrading to Pro. You can sign up for a free two-week trial of Pro to clean up your remaining Tree Matches. You will not be charged if you cancel your subscription before the trial period ends.