8 comments
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Geni Support Team Official comment Hi, thank you for contacting us with this concern. We apologize for the frustration this caused.
Over the weekend our site came under an unusually high volume of automated traffic that put significant strain on our systems. In response, our security protections automatically kicked into a higher gear to keep the site stable and protected. Unfortunately, this caused those protections to apply a bit too broadly, which is why real users like you were caught in the middle and asked to verify repeatedly.
The abnormal traffic has subsided, and our security settings have since returned to normal. You should no longer be seeing repeated "Are you human?" prompts. While we can't guarantee that our systems will never need to respond this way again in the future (since it depends on factors outside our control), we can say that the current situation appears to have been resolved.
Our team continues to actively monitor the situation to make sure things stay on track. If you run into this problem again, please don't hesitate to reach out to us at security@geni.com . Thanks again for your patience, and we're sorry for the inconvenience. -
MS Vary unusable !
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𝗔𝗵𝗺𝗮𝗱 Well i m still getting them! Problem still not resolved
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𝗔𝗵𝗺𝗮𝗱 👎👎👎 not happy
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Geni Support Team Hi Ahmad, please email us at security@geni.com so that we can further investigate your issue.
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𝗔𝗵𝗺𝗮𝗱 Given my long history of active contributions, being repeatedly blocked by your security system is both frustrating and ironic. Please escalate.
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Geni Support Team Unfortunately the high volume of automated traffic returned over the weekend, resulting in our firewall triggering its "denial of service" response. We believe this was responsible for the message you saw and should have been temporary. If it's still happening, please email us at security@geni.com so we can further investigate the problem. Please copy and paste any error message you are getting (especially the lines that say "Your IP" and "Incident ID" so that we can diagnose the problem.
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𝗔𝗵𝗺𝗮𝗱 Email sent yesterday. Problem still persists, sighhhh