Getting Help - Community Help

Geni Free PRO subscription canceling Triin Tinno September 14, 2021 15:31 1 comment 0 votes Answered

Palun kustutada Marika Tammepõld September 14, 2021 11:24 1 comment 0 votes Answered

maksua ei ole vielä otettu tililtäni Tarja Orvokki Malén September 12, 2021 21:01 1 comment 0 votes Answered

My computer has been cleaned by a professional business, I have no way to get my passwords Pirihira Ani Wrathall September 12, 2021 14:13 1 comment 0 votes Answered

How to hide "stepchildren" who I don't consider to be "stepchildren"? Robert Normant September 10, 2021 20:07 4 comments 0 votes Answered

I want to delete my entire tree, too many errors, wrong connected trees, etc B H September 09, 2021 22:51 1 comment 1 vote None

I can't upgrade and release payment for Geni Pro. The bottom for the final approval remains grey and doesn't allow me to start payment. What can I do? HUGAUF László September 03, 2021 14:43 1 comment 0 votes Answered

Help disconnecting wrong parents Melissa Marie Hummell (Meyer) September 02, 2021 00:44 1 comment 1 vote Answered

A like to take away all family trees because I going to put the new family. Panoréa September 01, 2021 21:45 0 comments 0 votes None

Ended up with 2 different families in the same profile, need to split Sarma V. Kolluru August 31, 2021 00:02 0 comments 0 votes None

My profile already exists but how do i become it DJ Swaner August 29, 2021 23:32 0 comments 1 vote None

how to delete marriage Claudia Angela Lerch August 28, 2021 21:34 0 comments 0 votes None

ftdna Match doesn't show up here Michael L August 27, 2021 14:28 0 comments 0 votes None

remove my ex wife javier gervas gonzalez August 25, 2021 10:04 1 comment 0 votes Answered

cannot remove person from my tree Татьяна Дмитриевна Зубанова August 20, 2021 22:19 0 comments 0 votes None

Assistance with unmerging Egyir August 20, 2021 06:15 0 comments 0 votes None

Fel i trädet Felaktiga uppgifter Linnea Goth:dr Nährström August 18, 2021 12:32 1 comment 0 votes Answered

FALSE INFORMATION I am listed as being deceased on Geni family site. Why? Daryl Hywood August 16, 2021 02:29 1 comment 0 votes Answered

Lost email address Jason Thomas Wright August 13, 2021 17:53 1 comment 0 votes Answered

Death of manager Jason Thomas Wright August 13, 2021 17:44 3 comments 1 vote Answered

Unmerged People Frank C. Bockowski August 13, 2021 01:54 3 comments 1 vote Answered

remove an ex relationship Ana Elisa Morari August 08, 2021 19:08 1 comment 0 votes Answered

Add DNA to deceased profile Brahna Ruth ROTH August 03, 2021 04:56 2 comments 0 votes Answered

hiding spam comments without blocking/reporting Tal Lotan August 01, 2021 23:37 1 comment 0 votes None

два брата женились на двух сестрах Павел Михайлович Пушаков August 01, 2021 16:55 0 comments 0 votes None

View all ancestors Lee Cahill July 30, 2021 16:55 2 comments 0 votes Answered

Sharing tree info - charging a fee Mary July 30, 2021 00:15 0 comments 0 votes None

I closed my account, came back but things are <private> now Emir Kuč July 26, 2021 10:12 0 comments 0 votes None

How to stop getting birthday notices about my dead uncle? Steven Fuhrman July 25, 2021 14:10 3 comments 0 votes Answered

Collecting family stories Jeremy Josh Walters July 24, 2021 02:10 0 comments 0 votes None