Getting Help - Community Help

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About a transferred profile! Sawmya Frisk 0 comments 0 votes None
Letting geni users know that if they had already exceeded 100 profiles before Nov 1 they can still add 100 profiles and how to do it Nate 0 comments 4 votes None
100 people on the Basic Service is too small Richard Brody 1 comment 6 votes None
I have four parents on Geni Gary Ghertner 2 comments 2 votes None
email typo creating new tree Nic Chebeleu 1 comment 0 votes None
Is there a way to make all my dead family members have public profiles, and make it so all living have private shelley Smith 5 comments 2 votes None
Eliminate family update messages from someone, while keeping him in the family group Shlomo Wygodny 0 comments 4 votes None
search and privacy Sara Beth Tanenbaum 0 comments 1 vote None
How do I turn off the Facebook posts? Sara Beth Tanenbaum 0 comments 0 votes None
How long it takes the tree to be updated? Carla Duarte de Figueiredo 0 comments 0 votes None
How can I update a birth date (or other information) if Edit button is missing Dorit (Dora) Porat 2 comments 0 votes None
Submitting a ticket Michael P. Vinegrad 0 comments 0 votes None
Where do i access a list of profiles i am following D Manfredi 0 comments 1 vote None
Click and drag tree DREW YAUSSY 0 comments 0 votes None
Put back the functionality user had in the basic package. Charles Robert Bayntun 2 comments 3 votes None
can't login Louise Tucknott 1 comment 0 votes None
Impossible to change the email address of a user I manage Alain Azzam 4 comments 11 votes None
Update an email address Helen Low (Painter) 3 comments 5 votes None
My foto's are gone Dirk Rennings 0 comments 0 votes None
How to change my geni page? Marek Flaksberg 0 comments 0 votes None
How long does it take to report someone as deceased Gadi Mordechai Ben-Avi 4 comments 1 vote None
What happens to additional profiles after trial expiration? David Lemmer 2 comments 1 vote None
I spent hours on my family tree and now Geni doesn't recognize me and tree is gone Mo Roberts 4 comments 1 vote None
I have problems matching to profiles Andreas Lund 6 comments 0 votes None
If I am a Plus member and I hit the 1K ceiling how much does it cost to upgrade to Pro - do you have to pay the full Pro membership? Graham Saker 3 comments 4 votes None
can you upload audio files Sheya Flam 0 comments 6 votes None
Can I report somebody for uploading information without Family Permission Shane Counihan 0 comments 0 votes None
Having logged out accidentally, how do I regain access to my family tree?? Soter Selwyn Percival Parris 1 comment 2 votes None
Can't add date of death, can't get help even though I upgraded Leslie Ann Braunstein (Horn) 1 comment 0 votes None
If I change to a pro account can anyone on my tree (registered by email) continue to add people. Or can only people who pay for pro or plus update geni?? Graham Saker 3 comments 1 vote None