Getting Help - Community Help

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I have four parents on Geni Gary Ghertner 2 comments 2 votes None
email typo creating new tree Nic Chebeleu 1 comment 0 votes None
Is there a way to make all my dead family members have public profiles, and make it so all living have private shelley Smith 5 comments 2 votes None
Eliminate family update messages from someone, while keeping him in the family group Shlomo Wygodny 0 comments 4 votes None
search and privacy Sara Beth Tanenbaum 0 comments 1 vote None
How do I turn off the Facebook posts? Sara Beth Tanenbaum 0 comments 0 votes None
How long it takes the tree to be updated? Carla Duarte de Figueiredo 0 comments 0 votes None
How can I update a birth date (or other information) if Edit button is missing Dorit (Dora) Porat 2 comments 0 votes None
Submitting a ticket Michael P. Vinegrad 0 comments 0 votes None
Where do i access a list of profiles i am following D Manfredi 0 comments 1 vote None
Click and drag tree DREW YAUSSY 0 comments 0 votes None
Put back the functionality user had in the basic package. Charles Robert Bayntun 2 comments 3 votes None
can't login Louise Tucknott 1 comment 0 votes None
Impossible to change the email address of a user I manage Alain Azzam 4 comments 11 votes None
Update an email address Helen Low (Painter) 3 comments 5 votes None
My foto's are gone Dirk Rennings 0 comments 0 votes None
How to change my geni page? Marek Flaksberg 0 comments 0 votes None
How long does it take to report someone as deceased Gadi Mordechai Ben-Avi 4 comments 1 vote None
What happens to additional profiles after trial expiration? David Lemmer 2 comments 1 vote None
I spent hours on my family tree and now Geni doesn't recognize me and tree is gone Mo Roberts 4 comments 1 vote None
I have problems matching to profiles Andreas Lund 6 comments 0 votes None
If I am a Plus member and I hit the 1K ceiling how much does it cost to upgrade to Pro - do you have to pay the full Pro membership? Graham Saker 3 comments 4 votes None
can you upload audio files Sheya Flam 0 comments 6 votes None
Can I report somebody for uploading information without Family Permission Shane Counihan 0 comments 0 votes None
Having logged out accidentally, how do I regain access to my family tree?? Soter Selwyn Percival Parris 1 comment 2 votes None
Can't add date of death, can't get help even though I upgraded Leslie Ann Braunstein (Horn) 1 comment 0 votes None
If I change to a pro account can anyone on my tree (registered by email) continue to add people. Or can only people who pay for pro or plus update geni?? Graham Saker 3 comments 1 vote None
how do i cancel my subscription? Victor Cantu 1 comment 7 votes None
I don't have a question. I just want to say that the pay plans are priced too high. It's not like we even use Geni that much once you've got your tree setup! Can't you lower the fees and make it more reasonable?? Robert Gregg Otaguro 2 comments 3 votes None
My Pro status has been removed Chris Engel 1 comment 0 votes None